Add PlayStation_Network@playstation-email.com to your address book    ===================================    PlayStation(R)Network   ===================================   Valued PlayStation(R)Network/Qriocity Customer:  We have discovered that between April 17 and April 19, 2011,  certain PlayStation Network and Qriocity service user account  information was compromised in connection with an illegal and  unauthorized intrusion into our network. In response to this  intrusion, we have:  1) Temporarily turned off PlayStation Network and Qriocity services;  2) Engaged an outside, recognized security firm to conduct a full  and complete investigation into what happened; and  3) Quickly taken steps to enhance security and strengthen our  network infrastructure by rebuilding our system to provide you  with greater protection of your personal information.  We greatly appreciate your patience, understanding and goodwill  as we do whatever it takes to resolve these issues as quickly and  efficiently as practicable.  Although we are still investigating the details of this incident,  we believe that an unauthorized person has obtained the following  information that you provided: name, address (city, state, zip), country,  email address, birthdate, PlayStation Network/Qriocity password and login,  and handle/PSN online ID. It is also possible that your profile data,  including purchase history and billing address (city, state, zip),  and your PlayStation Network/Qriocity password security answers may  have been obtained. If you have authorized a sub-account for your  dependent, the same data with respect to your dependent may have  been obtained. While there is no evidence at this time that credit  card data was taken, we cannot rule out the possibility. If you have  provided your credit card data through PlayStation Network or Qriocity,  out of an abundance of caution we are advising you that your credit  card number (excluding security code) and expiration date may have  been obtained.  For your security, we encourage you to be especially aware of email,  telephone and postal mail scams that ask for personal or sensitive  information. Sony will not contact you in any way, including by email,  asking for your credit card number, social security number or other  personally identifiable information. If you are asked for this information,  you can be confident Sony is not the entity asking. When the PlayStation  Network and Qriocity services are fully restored, we strongly recommend that  you log on and change your password. Additionally, if you use your PlayStation  Network or Qriocity user name or password for other unrelated services or  accounts, we strongly recommend that you change them as well.  To protect against possible identity theft or other financial loss, we  encourage you to remain vigilant, to review your account statements and  to monitor your credit reports. We are providing the following information  for those who wish to consider it:     - U.S. residents are entitled under U.S. law to one free credit report annually  from each of the three major credit bureaus. To order your free credit report,  visit www.annualcreditreport.com or call toll-free (877) 322-8228.   - We have also provided names and contact information for the three major U.S.  credit bureaus below.  At no charge, U.S. residents can have these credit bureaus  place a "fraud alert" on your file that alerts creditors to take additional steps  to verify your identity prior to granting credit in your name. This service can  make it more difficult for someone to get credit in your name. Note, however,  that because it tells creditors to follow certain procedures to protect you,  it also may delay your ability to obtain credit while the agency verifies your  identity.  As soon as one credit bureau confirms your fraud alert, the others  are notified to place fraud alerts on your file. Should you wish to place a  fraud alert, or should you have any questions regarding your credit report,  please contact any one of the agencies listed below:   Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013 Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241 TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division,  P.O. Box 6790, Fullerton, CA 92834-6790   - You may wish to visit the website of the U.S. Federal Trade Commission at  www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania  Avenue, NW, Washington, DC 20580 for further information about how to protect  yourself from identity theft. Your state Attorney General may also have advice  on preventing identity theft, and you should report instances of known or  suspected identity theft to law enforcement, your State Attorney General,  and the FTC. For North Carolina residents, the Attorney General can be  contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone  (877) 566-7226; or www.ncdoj.gov. For Maryland residents, the Attorney  General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202;  telephone: (888) 743-0023; or www.oag.state.md.us.  We thank you for your patience as we complete our investigation of this  incident, and we regret any inconvenience. Our teams are working around the  clock on this, and services will be restored as soon as possible. Sony takes  information protection very seriously and will continue to work to ensure that  additional measures are taken to protect personally identifiable information.  Providing quality and secure entertainment services to our customers is  our utmost priority. Please contact us at 1-800-345-7669 should you have any  additional questions.  Sincerely,  Sony Computer Entertainment and Sony Network Entertainment  ===================================   LEGAL "PlayStation" and the "PS" Family logo are registered  trademarks and "PS3" and "PlayStation Network" are  trademarks of Sony Computer Entertainment Inc.  (C) 2011 Sony Computer Entertainment America LLC.    Sony Computer Entertainment America LLC 919 E. Hillsdale Blvd., Foster City, CA 94404